Going by the name Abdulrahman out of fear for his safety, the concierge-security guard says that the hotel "didn't care" about security and details the night's events.
"I was behind the desk. The door was closed, but it is glass and they told me to open the door, making a motion behind the door," he recalls. "I saw police [uniforms], the hats, also the police jackets, with reflective badges, like the police have. I told them to open it because it was open, and he asked with gestures, he made me come to open the door. So I came to open it and just when I opened it, he grabbed me and handcuffed me."
He continues, "In the first seconds, I thought they were policemen making an intervention. I told them, I'm working here, what is wrong? After that he questioned me, where is the security video? At that time, I said s--t, it's a robbery."
He also recalls how they threatened to kill him if he didn't cooperate. "At first I looked at them and one got very angry. He asked me to put my head down and never look at him again," he says. "He repeated, never, never look at me, or I will kill you. I saw that two of them had guns, then I just looked down."
Abdulrahman also claims that the hotel's security is nonexistent and says warned them for years about the need for more.
"There was no real security at all. It's a choice. The hotel doesn't mind about security. We told them years and years before, you have to make a camera, you have to put [in place] a security process, about keys," he explains. "Nothing was locked, there was no proper security there."
According to Abdulrahman, the No Address Hotel hadn't changed its front door security code in six years, which meant, "everyone knew it." Robbers handcuffed and forced the father of one, 39, with a gun to open Kim's door, and once inside he says he had to act as an interpreter for the robbers. He also says he warned hotel management of the need for increased security for its high-profile clientele.
"I told the hotel years ago, you need better security and they didn't mind," Abdulrahman says. "If you look at that big door, it wasn't locked, it was open. We talked about it and nobody cared. The code of the door was never changed and everybody knew it."
He adds, "There is a camera in the main wall of the hotel, behind the big red [front] doors, but it didn't work for years."
After the robbery, Abdulrahman says he blamed the hotel and confronted them about the traumatic experience that occurred for both him and Kim. "I told them, look what you did! What I told you for six years? Security cameras and other things are meant for days like today, to prevent these things from happening," he explains. "If you have good guards, electronic systems to lock the doors, it can be possible to secure the hotel. One day, someone might be killed."