Why Apple’s New iPhone Keeps Calling 9-1-1 While Users Are on Rollercoasters

Apple's new iPhone 14 has car crash detection technology, but it’s been mistakenly alerting 9-1-1 and causing relatives to panic, only for there to be no real danger.

By Angie Orellana Hernandez Oct 10, 2022 11:43 PMTags
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Siri, do not call 9-1-1.

Several new iPhone 14 users may have gotten a fright while on a rollercoaster ride, but not for the reason you might expect. The Wall Street Journal reports that the iPhone 14's car crash detection technology, which automatically alerts 9-1-1 if it senses a collision, has been mistakenly identifying rollercoaster rides for serious accidents.

The iPhone 14 and new Apple Watches use factors such as sudden stops or rapid decelerations to determine whether a user has been involved in an accident, per the outlet. Afterward, the iPhone shows a 10-second countdown accompanied by an alarm sound. If there's no response, the iPhone will call 9-1-1 and text emergency contacts that there's been an accident.

This has reportedly caused first responders to receive a message stating, "The owner of this iPhone was in a severe car crash and is not responding to their phone," and panic-stricken relatives to worry about their loved ones only for—luckily—no real danger being involved.

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E! News has reached out to Apple but hasn't received a comment.

However, a representative for Apple told the WSJ that the company studied a multitude of crash data when developing their technology, and that the safety feature is "extremely accurate in detecting severe crashes."

The WSJ recommends that users put their phones on airplane mode before boarding a ride, though some users on social media joked that Apple should implement a "rollercoaster mode" on the next iOS update. If the company needs help with fine-tuning its iPhone, one person wrote that they knew people who would ride rollercoasters "over and over again to help calibrate your detection system."

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For one Bloomberg editor, the reported incidents reminded of an another occasion with an erroneous 9-1-1 alert.

"This reminds me of when my Apple Watch almost called 911 because I was saying my Labrador was 'attacking me'," Meg Ely tweeted on Oct. 11. "(She was just licking me a lot.)"

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