We'll let you in on a little secret.
Most award shows are orchestrated to within an inch of their lives. They have to be, of course, or else they all risk running wildly off course, let alone wildly over time.
But another secret is, the script is set so that the unexpected moments have a safe space to blossom, so that the emotional F-bombs cause as little collateral damage as possible, so that everyone involved can feel free to have that spontaneous fun that separates one ceremony from another.
Enter the 2019 People's Choice Awards.