During a June 20 conversation with the Associated Press, Cherelle explained that she and the WNBA star—who is currently behind bars in Russia—were unable to speak on the phone to commemorate their special day June 18 because she said the embassy in Moscow was not staffed.
"I was distraught. I was hurt. I was done, fed up," she told the publication. "I'm pretty sure I texted BG's agent and was like: 'I don't want to talk to anybody. It's going to take me a minute to get my emotions together and just tell everybody I'm unavailable right now.' Because it just knocked me out. I wasn't well, I'm still not well."
The conversation would have been the first time the couple had spoken since Brittney, a seven-time WNBA All-Star, was detained at a Russian airport on Feb. 17 after local authorities alleged they found vape cartridges containing cannabis oil in her bag. Earlier this month, Brittney's pre-trial detainment was extended through July 2.
Cherelle told the Associated Press she was left "very pissed" at the situation because the call had been "scheduled for almost two weeks" and no one told her that Embassy staff only processed calls Monday through Friday. She also said she learned from Brittney's lawyers that the WNBA star tried to call her eleven times over several hours.
Following Cherelle's comments, a spokesperson for the U.S. State Department Press Office explained June 20 that the mishap was a "logistical error."
"We have no higher priority than the safety and security of U.S. citizens overseas," the spokesperson said in a statement obtained by E! News. "We remain in regular contact with the families of those held hostage or wrongfully detained; we are grateful for their partnership and feedback; and we continue to work to ensure we are communicating and sharing information in a way useful to our families."