A rep for the House of Chanel says the company is sorry Gabourey Sidibe"felt unwelcome and offended" at one of its stores.
In an essay published in Lena Dunham and Girls showrunner Jenni Konner's Lenny Letter this week, the Oscar-nominated actress said she tried to buy a pair of glasses and a pair of sandals for Empire co-star Taraji P. Henson at a Chanel store near her apartment in Chicago and was initially snubbed by a saleswoman, saying about her Pretty Woman-like moment, "I suspect it's because I'm black, but it could also be because I'm fat."
"CHANEL expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in the essay she published on a website," the company said in a statement. "We are sorry that she felt unwelcome and offended. We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that CHANEL wishes to provide to our customers."