Frequently Asked Questions

ABOUT E! NOW

WHAT IS E! NOW

E! Now is a service offered through participating TV providers that allows you to watch full episodes of your favorite E! shows online the day after airing on TV.

WHAT IS THE COST OF THIS SERVICE?

This is a free site. It’s an added value to your regular TV subscription through participating television providers.

IS E! NOW AVAILABLE INTERNATIONALLY?

This service is only available to customers of participating U.S. TV providers watching in the U.S.

HOW DO I VERIFY MY TV PROVIDER ACCOUNT?

When prompted, select your TV provider. You will then be asked to enter your TV username and password; similar to when you pay your bill online. Don't forget to check 'remember me' if you don't want to log in again. If you don't have an online account with your TV provider or can't remember your username and password, please contact your TV provider to learn more.

DO I HAVE TO CREATE A NEW ACCOUNT?

If you already have a username and password from your TV provider, you will not need to create a new account. If you have not previously registered an account with your TV provider, you will need to do so with a valid email address. Please contact your TV provider to learn more.

WHY ISN'T MY TV PROVIDER LISTED?

We are actively working to add additional TV providers to this service. Don't see your provider? Check back at a later time to see if your provider has been included.

WHAT IF I FORGOT MY USERNAME AND/OR PASSWORD?

Most TV providers offer a simple way to retrieve or reset your password. Please contact your TV provider to learn more.

CAN I ACCESS E! NOW FROM MY MOBILE DEVICE?

E! Now is currently available on your desktop and laptop computer. We are working to expand the offering to additional platforms. Please continue to check back to see when this service is available on additional devices.

CAN I ACCESS E! NOW IF I AM AWAY FROM HOME?

Yes. You can access E! Now from your desktop and laptop computer anywhere within the U.S.

WHEN ARE NEW SHOWS AVAILABLE ON THIS SERVICE?

Full episodes for the available E! original series will be available the day after they air on television.

IS THERE E! NOW CONTENT AVAILABLE WITHOUT A PAYTV SUBSCRIPTION?

Yes, you can continue to visit EOnline to access show clips, highlights, and a limited number full episodes without Pay TV subscription.

FEATURES

CAN I WATCH SHOWS WITH CLOSED CAPTIONS ON E! NOW?

Yes

HOW DO I FIND WHAT SHOWS ARE AVAILABLE ON THIS SERVICE?

Once you are signed in to the site, you can click on the 'Shows' option in the main menu to browse the list of shows that are available. We are frequently adding new series and episodes to the site, so continue to check back to see if your show has been added.

WHY DO I NOT SEE A PARTICULAR SHOW THAT I AM LOOKING FOR ON THIS SERVICE?

There are some shows that air on E! that are not currently available on this service. We are frequently adding new series and episodes to the site, so continue to check back to see if your show has been added.

ARE SHOWS AVAILABLE IN HD?

Yes

WHAT DO THE RATINGS CODES (E.G., TV-14-DL) ON THE SCHEDULE MEAN?

They indicate the age-appropriateness and type of content presented in a program. There are two parts after "TV-": An age-based rating, followed by a content descriptor. A summary of the codes we use is provided below for your convenience. For complete information, visit the TV Parental Guidelines.

Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).

Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA).

TECHNICAL QUESTIONS

WHAT ARE THE SYSTEM REQUIREMENTS TO ACCESS E! NOW ON MY DESKTOP COMPUTER?

E! Now is currently supported on the following Operating Systems:

  • Windows 8.1, Windows 7
  • OS X Mavericks
WHAT WEB BROWSERS CAN I ACCESS E! NOW FROM ON MY DESKTOP COMPUTER?

E! Now is currently supported on the following browsers:

  • Chrome 10+
  • Safari 7+ - Mac Only
  • Firefox 13+
  • Internet Explorer 10+
WHY CAN’T I PLAY VIDEOS WHEN USING GOOGLE CHROME?

If you are using Google Chrome and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.

  1. Click the Customize and Control Google Chrome button at the top right corner of the browser.
  2. Select Settings.
  3. Click Show advanced settings at the bottom of the screen.
  4. Click the Content Settings button under Privacy.
  5. In the Cookies section, click on Allow local data to be set (recommended).
  6. Then scroll down to Unsandboxed plug-in access.
  7. Click the Allow all sites to use a plug-in to access your computer radio button.
  8. Once you’ve changed your settings, close all browser windows.
  9. Restart your browser and navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html.
  10. A page will appear with Protected Content Playback Settings panel. Press the "Reset License Files" button.
  11. Restart the browser, navigate to the site, log in, and enjoy.
Why can’t I play videos when using Firefox?

If you are using Firefox and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.

  1. Click the menu button at the top right corner of the browser.
  2. Select Options.
  3. Click Privacy at the top of the screen.
  4. In the History section, select Use custom settings for history from the dropdown field.
  5. Set Accept third-party cookies to Always.
  6. Click the OK button.
  7. Once you’ve changed your settings, close all browser windows.
  8. Restart the browser, navigate to the site, log in, and enjoy.
Why can’t I play videos when using Safari?

If you are using Safari 6.1.1 and above and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.

  1. Click the Safari menu item the top left corner of the browser.
  2. Select Preferences.
  3. Click Privacy at the top of the Preferences window.
  4. Click NEVER radio button for the Block cookies and other website data question.
  5. Then click Advanced tab at the top of the Preferences window.
  6. Under Internet plug-ins section, un-check Stop plug-in to save power.
  7. Once you’ve updated your preferences, close all browser windows.
  8. Restart the browser, navigate to the site, log in, and enjoy.
 
Why can’t I play videos when using Internet Explorer?
If you are using Internet Explorer and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.
  1. Click the Tools menu
  2. Click Internet Options
  3. Select the Privacy tab
  4. Click Advanced button
  5. Select Override automatic cookie handling
  6. Select the Accept button under Third-party Cookies and click OK
  7. Once you’ve changed your settings, close all browser windows.
  8. Restart the browser, navigate to the site, log in, and enjoy.
DO I NEED TO HAVE AN ACTIVE INTERNET CONNECTION TO ACCESS E! NOW?

Yes, you will need an active high-speed Internet connection to access E! Now from your desktop or laptop computer.

WILL I NEED TO DOWNLOAD AND INSTALL ANYTHING ONTO MY COMPUTER TO WATCH E! NOW?

You may need to update your video players and their plug-ins to their most current versions. Please make sure you have updated and installed the latest version of Adobe Flash Player, if you are experiencing difficulties playing video.

WHY AM I GETTING AN ERROR MESSAGE WHEN BROWSING WITH INTERNET EXPLORER 9?

IE9 is supported, but its Compatibility View feature is not. The fix is simple — turn off Compatibility View mode. Here's how:

1. Select Tools from the Menu bar (If it's not visible, press Alt on your keyboard) 
2. Select Compatibility View Settings. A panel will open. Uncheck all 3 options at the bottom of the panel.
3. Select the Close button to save your changes.
4. Reload the page, and enjoy.

WHY ISN'T MY MVPD LOGIN WORKING WITH SAFARI FOR MAC?

To login with MVPD, your browser needs access to cookies. Safari for Mac blocks cookies by default. The fix is easy – enable cookies. Here's how:

1. Select 'Safari > Preferences' from the menu bar
2. Select the 'Privacy' tab
3. Change the 'Block cookies' setting to 'Never'
4. Reload the page, log in, and enjoy.

WHY AM I NOT GETTING CONFIRMATION THAT MY MVPD CREDENTIALS ARE AUTHENTICATED?

You will need to enable user cookies. Here are instructions to enable it in Chrome. 

1. Go to Chrome Settings by either typing "chrome://settings/" in the browser locator or by clicking on Chrome --> Preferences in the menu bar.
2. Make sure you are in the Settings page (see left menu navigation). Scroll to the bottom of the page and click on the "Show Advanced Setting" link, which will open up the privacy settings.
3. Under the Privacy section, click on the Content Settings button.
4. In the "Content Setting" screen under the Cookies section make sure "Allow local data to be set" is selected and "Block third-party cookies and site data" is unselected.