Mariah Carey and James Packer have called it quits, and now we have an idea as to what led to their surprising breakup.
Following news that the celeb couple decided to call off their engagement, E! News has learned from a source close to the pair that Packer's behavior played a role in Carey's decision to part ways.
"James is not in a mentally healthy place right now and he has not been present for her," the insider tells E! News exclusively. "Unfortunately, his absence and behavior was not a good situation for her, so she had to leave him."
A rep for Packer tells E! News, "This is simply untrue."
Neither Carey nor Packer have publicly commented on the reported breakup. Australian tabloid Woman's Day was the first to report the split, with TMZ shortly after claiming the duo called it quits.
The former couple met in 2014 at a movie premiere in Aspen, Colo. "We were talking and laughing, and people were getting mad at us and stuff like that," Carey told Steve Harvey in 2015. "So, we hit it off."
A source previously told E! News that Carey has shared the breakup news with her ex Nick Cannon, "but they "have not discussed it at length." (Over the weekend, the two celebrated Halloween early with their 5-year-old twins.)
Packer, a billionaire businessman who hails from Australia, popped the question in January 2016, presenting Carey with 35-carat diamond ring. "It's so heavy I can't lift my arm up!" the singer later joked in an exclusive interview with E! News' Melanie Bromley. The "Fantasy" singer described Packer's proposal in her hometown as "very romantic," saying, "He's an exceptional person, and really...it gets more romantic by the day. So, it's very sweet."
At the time, Carey also revealed she wanted the nuptials to happen ASAP. "If everything works out, it will be somewhat soon," she said. Since both of them had been married twice before, she added, "We are not doing a big wedding...We would rather make it beautiful but humble."
However, earlier this year, things seemed to have taken a halt when it came to planning their highly anticipated wedding ceremony.
When E! News asked for a wedding update. "I can't really answer them because we're trying to talk it through," the five-time Grammy Award winner teased. "It's like some things are a surprise, some things are like, 'How do we fit them into the schedule?' So, everybody just has to wait and see, including me. We're figuring it out."