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Don Cheadle is often the best thing in the films he appears in, even when he's playing just a small part. In this gruesome based-on-a-true story, he steps front and center to play Paul Rusesabagina, the manager of a four-star hotel stuck in the crossfire of a 1994 Rwandan massacre. Not only must he keep his guests safe, but he also must eventually come to the aid of some 1,200 refugees--all with little aid from his parent companies and the strained United Nations troops.
Cheadle is great in anything and wrings the drama out of this uneven movie so that you'll want to feel for his--and the people's--plight. But the movie fails them all by pulling its punches and not showing us the ghastly violence, which leaves viewers feeling disconnected.